Victoria CE Infant and Nursery School

Flourishing in learning and love

01442 865781

Frequently Asked Questions

What do I do if my child is unwell and unable to come to school?

Please telephone or email the school by 9am.  A letter or email is also required once your child returns to school.

My child has been sick or had diarrhoea. Can he/she come to school?

Your child can only return to school 48 hours after he/she was last sick.

My child has Chicken pox. When can he/she return to school?

Please inform the school office immediately if your child has chicken pox. Every scab must have crusted over before your child can return to school.

My child has Head lice. When can he/she return to school?

If we notice live headlice on a child in school we will inform the parent/carer in order to treat the problem at home.  You will need to treat your child's hair and ensure that there are no live headlice in his/her hair before your child can return to school. There may be some eggs remaining but this does not prevent your child from being in school. For more information please read Head Lice Advice.

My child has Conjunctivitis. Can he/she come to school?

Yes, but if the problem persists you may wish to take your child to your GP in case medication is needed to clear it up.

Can the school administer medicine to the my child?

No the school cannot give medicine to your child.

What if my child has an appointment?

Please let the office know as soon as possible, particularly if your child will require a lunch before/after their appointment.

How can I let you know my child is going home with somebody else at the end of school?

Please write in your child's home school contact book or ring the office.

Can I take my child out of school during term time?

You will need to complete an Leave of Absence Form which is available from the school office. For children aged 5 years and over absence will only be authorised in exceptional circumstances.

What uniform does my child need for school?

Please click the link to visit the Uniform web page.

Does my child need a water bottle at school?

All children need a plastic water bottle in school every day.  Water bottles can be purchased from the school office.

How can I make payments using WisePay? 

For further information please read WisePay Information or go to WisePay.

Can my child have a school lunch?

For more information click here.

Can my child have milk?

Milk is available for all Infant children (up to and including Year 2). Please complete the Milk Order Form Autumn Term 2019 and return to the school office.

My child is in Nursery. Will he/she automatically come to Victoria C of E Infant and Nursery School for Reception?

No. All parents/carers have to apply separately for Reception places which are allocated by the Hertfordshire County Council. Please look out for the admissions booklet which is sent to home addresses by the County Council. You will also need to complete one of our application forms found on the Admissions page.

When will my child start school?

All Nursery children will start in September prior to their 4th birthday.  All Reception children will start school in September after their 4th birthday.

At what age is school attendance compulsory?

Children are required to be in school full-time from the age of 5. Attendance at Nursery is optional.

When do I apply for a junior school place?

During the Autumn Term when your child is in Year 2 you will receive a booklet from the County Council advising you of the admissions process.  Click here to go to the Thomas Coram website for more information.

How can I apply for Breakfast Club, Wraparound care or  After School Club?

Please visit the Wraparound Care page.

What do I do if I have any concerns regarding my child?

Please approach your child's class teacher to discuss any concerns you may have. Your child's teacher may need to find out further information regarding your concerns and would therefore not always be able to meet with you immediately but will arrange a suitable time to see you once all the information is to hand.  If you feel that matters remain unresolved you may wish to make an appointment to see the Headteacher. 

How do I make a complaint?

If you have a complaint please read the Complaints Procedure and complete a Complaints Form. Leaflets are also available from letters stand by the office.

Why am I not receiving email/text messages from school?

If you think your details may have changed and wish to check what details we have on file or you are not receiving messages please call the school office.

How can I volunteer to help in school?

Please approach you class teacher, the school office or via email.

How can I join the VSA (Victoria School Association)?

Please either email us, search for the Facebook page 'Friends of the VSA' or drop a note into the VSA postbox.